There are two kinds of accountability and only one works. Negative accountability is what most companies default to. Something goes wrong. We hunt for the rule that wasn’t followed and we punish the person who did it. But here’s the uncomfortable truth: even if the rule was trained, what if nobody ever checked whether it was being followed? That employee probably deviated dozens of times before the disaster. Likely, other employees are deviating too. The inductive principle o

Process Control is a process. It is one of the most vital processes in any organization. It is also widely misunderstood. I would also argue that being good at Process Control is more important than being good at process design or Process Improvement. To illustrate this, allow me to lead with a case study. The Process Audit Database Case Study: Some years ago, I had a quality manager approach me with the need to show improvement on our key quality metric. This metric was base