"In any bureaucratic organization, there will be two kinds of people: those committed to the mission of the organization, and those committed to the organization itself. In time, the dedicated protectors of the organization will always gain control of it, and the actual purpose of the organization will be lost." In a merit-based system, we naturally promote those who appear most competent or, phrased differently, those who are least incompetent. On the surface, this makes per

In my  previous article , I discussed the eight drivers of error rates in a plant and how they can be clearly measured in quality and safety metrics.  If I'm walking into a plant that has performance issues, that's a good space to start. It'll lead you directly to chronic issues you can solve now which will typically be your highest impact leadership and systemic issues.  For part 2 I want to dig into the nuts and bolts of proper leadership function:  the hierarchy . This mus