Change management and organizational resistance are constant topics for anyone trying to lead change. I hear all the time how resistant people are to change, but I disagree. People aren’t resistant to change, they are resistant to consequences. Their habits are resistant to change. We treat these as the same problem but they aren’t. Most management teams don't have the tools in place to help people change, which is a large part of why it's so hard to do. A habit is a brai

Training a process-change doesn't work. It's a mechanics problem. It doesn't really matter how good the slides are. The problem is how people learn. 1. People don't pay attention. Put a room full of people in front of a PowerPoint and most of them aren't actually listening. In 2025, 70% of employees admitted to multitasking during training, up from 58% just a year earlier. Flip that around: on a good day, only about 3 in 10 people in the room are giving the material real atte

There. I said it. Not because people can't learn. Not because your trainers aren't talented. Not because the content is wrong. Not because people are bad. Training doesn't work because of how we're wired and because most organizations aren't compensating for how people learn. The numbers are brutal. Studies consistently show that only about 15% of training is ever applied on the job without additional support. Only 10% of companies have a formal strategy to ensure training co