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Proactive Accountability is the Most Critical System You Don't Have
There are Three Systems Every Plant Needs and They Have to be Implemented in Order There are three core systems in every manufacturing operation. Most plants only build one of them and it's the wrong one to start with. Your first system is Accountability. It's the system that gets people to follow a process. Your second system is Continuous Improvement (CI). It's the system that makes the process your people are following better as you learn things. Your third system is Daily

Mac Davis
6 min read


The True Cost of an Unknown in the Process
Hand a team a mission with no planning and everything except the desired end-state becomes an unknown. Under those conditions, Hofstadter’s Law rules: “It always takes longer than you expect, even when you take into account Hofstadter’s Law.” Every unclear step, hidden risk, surprise need, and mismatched expectation lands squarely in the gap you left, which causes performance to suffer. Leaders who issue jobs like this live in perpetual disappointment because every single job

Mac Davis
2 min read


Anatomy of a Turnaround - Part 5: Process Control
Process Control is a process. It is one of the most vital processes in any organization. It is also widely misunderstood. I would also argue that being good at Process Control is more important than being good at process design or Process Improvement. To illustrate this, allow me to lead with a case study. The Process Audit Database Case Study: Some years ago, I had a quality manager approach me with the need to show improvement on our key quality metric. This metric was base

Mac Davis
6 min read
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