There is always tension between the factory floor and management. They just don't understand each other and there's a good reason for that. Managers often think operators don’t care about the process. Operators often think managers don't understand real work. And both have part of the story. Each job uses the brain in a fundamentally different manner. When they try to imagine how they would do each other's job, they can't perceive how the other's job is "work" by their ow