Somewhere along the way, "leader" became the junk drawer of the org chart. Develop people. Set direction. Coach performance. Manage conflict. Hit the number. Communicate the strategy down and the reality up. And, quietly tucked in underneath all of it, inspect and catch every process deviation before it becomes a problem and deliver accountability and retraining as needed. Oh, and as you do all that, we want your people to be happy too. So you better go build some strong re