Training a process-change doesn't work. It's a mechanics problem. It doesn't really matter how good the slides are. The problem is how people learn. 1. People don't pay attention. Put a room full of people in front of a PowerPoint and most of them aren't actually listening. In 2025, 70% of employees admitted to multitasking during training, up from 58% just a year earlier. Flip that around: on a good day, only about 3 in 10 people in the room are giving the material real atte