Ever watched a Little-League team completely forget how to play baseball after the coach yells at a player? Humphrey's Law: Conscious attention to a task normally performed automatically can impair its performance, deliberate focus disrupts ingrained habits, spiking error rates. This one is essential for process leaders. People's highest performance physical capabilities occur when they run on autopilot. That's what muscle and movement memories are. Under muscle memory, peopl

Have you noticed how much better a team's processes look on audit day? If we can run the way we're supposed to on audit day, why can't we just do it right every day? Pearson's Law: "When performance is measured, performance improves. When performance is measured and reported back, the rate of improvement accelerates." This one is critical in maintaining any systemic function of a team. If it needs to happen, someone needs to be checking. If you want that process followed dili